SōtirIS Cloud Operations Support Agreement (COSA)
The SōtirIS Cloud Operations Support Agreement is focused on the virtualization environments within your business or organization. We provide business day and 24x7 technical support for all elements of your virtualized environments.
The Cloud Operations Support Agreement is a flat-rate; unlimited use support contract geared toward your virtualization & cloud environments. The COSA provides unlimited use of help desk, unlimited remote and on-site support services, and a discounted hourly rate for projects. The COSA provides support for all supported versions of Citrix software and appliances.
SōtirIS Continuous Operations Agreement (COA)
The SōtirIS Continuous Operations Agreement is an affordable flat-rate; unlimited use support contract designed to support your entire technology infrastructure. The COA provides unlimited use of help desk, unlimited remote and on-site support services, and a discounted hourly rate for projects.
The SōtirIS COA removes the stigma of the bill-hourly support model and changes the landscape of IT support for mid-sized companies that need to augment their on-site support staff.